General Site Prep Guide

overview this course will provide all of the information necessary to properly prepare your facility to receive carbon products read through each section to understand all of the requirements and recommendations for preparing your site to receive carbon products carbon’s site prep requirements will vary based on these factors number of carbon products being installed (printers, etc ) types of resin used industrial accessories purchased customer site location site prep timeline ventilation and network connection are generally long pole items, so please ensure you prioritize these two requirements we recommend you share the ventilation and air quality docid\ kcxhddr fskysi32w63xn section of this course with your facilities department and the product connectivity and architecture docid\ hws1ujvxqpvokv9ymdsu4 handout with your it department as early in the process as possible m1/m2 & l1 printers only once all requirements have been completed, your onboarding consultant will work with you to schedule the delivery/installation of your printer(s) and equipment as this takes time to arrange, the earliest we can schedule installation is customer sites located in california will receive an install date 2 weeks from the date of readiness customer sites located domestically (outside of california) will receive an install date 3 weeks from the date of readiness customer sites located internationally will receive an install date 4 weeks from the date of readiness 2 weeks from date of readiness california 3 weeks from date of readiness united states outside california 4 weeks from date of readiness outside united states m3 / m3 max printers site prep is the responsibility of the customer and your printer will be shipped to you on the agreed upon date installation and familiarization schedule the installation and training typically take a total of two or three days, depending on the option chosen note an additional day may be required for l1 printer installation and training option 1 installation and remote familiarization day 1 m1/m2 printer your field service engineer will unpack the crate, prepare the printer, run a test print, and set up the remote training equipment your staff aren’t needed for this but ensure that a facilities representative is available to help with questions or specific needs, and an it representative is available to troubleshoot any network problems m3 / m3 max printer you will unpack, install the printer, and set up the remote training equipment ensure that a facilities representative is available to help with questions or specific needs and an it representative is available to troubleshoot any network problems this setup may be done prior to the training day l1 printer you will need to provide an additional 2 staff members to help with the unpacking and moving the printer installation & remote familiarization (6 hours) a carbon trainer will remotely train up to 3 members of your staff at your facility a state of the art technology package will be shipped to you to facilitate the training session option 2 installation and in person familiarization day 1 (morning) m1/m2 printer your field service engineer will unpack the crate, prepare the printer, and run a test print your staff aren’t needed for this but ensure that a facilities representative is available to help with questions or special needs, and an it representative is available to troubleshoot any network problems m3 / m3 max printer you will unpack, and install the printer ensure that a facilities representative is available to help with questions or specific needs, and an it representative is available to troubleshoot any network problems this setup may be done prior to the training day l1 printer you will need to provide an additional 2 staff members to help with the unpacking and moving the printer day 1 (afternoon) and day 2 (morning and afternoon) your carbon trainer will train your print production staff on the entire process please ensure full attendance we want everyone to be comfortable with the workflow before we leave and don’t want anyone to miss important information if you have any questions or need help, please contact the onboarding team mailto\ onboarding\@carbon3d com