Troubleshooting

introduction printer alerts present in two different ways, with each presentation mode corresponding to a different machine behavior aborting this alert ends a print prematurely and is followed by the abort reason further printing is allowed, but prints will abort similarly until the underlying issue is resolved halting unlike an aborting alert, this alert can occur at any time and will persist and inhibit further printing until the underlying issue is resolved informational the firing of such an alert can occur at any time and it will persist until the underlying issue is resolved informational alerts do not affect the ability to print printer alert search in the upper left corner, click the search box that says search or ask anything type a few key words from your specific printer alert click on the results until you find your alert pneumatics alerts system air pressure near zero check external compressor or pressurized air source at the printer recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet requirements in resources docid\ hws1ujvxqpvokv9ymdsu4 or resources docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact carbon support system air pressure low check external compressor or pressurized air source recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet requirements in resources docid\ hws1ujvxqpvokv9ymdsu4 or resources docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact carbon support system air pressure high check external compressor or pressurized air source recommended action check that flow and pressure into the printer meet requirements in resources docid\ hws1ujvxqpvokv9ymdsu4 or resources docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact carbon support heater alerts seat front heater glass if already fully inserted, carefully check placement recommended action check the front heater to make sure the heater glass is seated properly see weekly docid\ imuk y8klpc7qpxku6yyk for more information if the glass is cracked or broken, replace with new glass see weekly docid\ imuk y8klpc7qpxku6yyk for more information front heater glass sensor faulty contact carbon support recommended action check the front heater to make sure the heater glass is seated over the sensor (metal bar at center of assembly) and the clips are securely in place see weekly docid\ imuk y8klpc7qpxku6yyk for more information contact carbon support seat rear heater glass if already fully inserted, carefully check placement recommended action check the rear heater to make sure the heater glass is seated properly see weekly docid\ imuk y8klpc7qpxku6yyk for more information if the glass is cracked or broken, replace with new glass see weekly docid\ imuk y8klpc7qpxku6yyk for more information rear heater glass sensor faulty contact carbon support recommended action check the rear heater to make sure the heater glass is seated over the sensor (metal bar at center of assembly) and the clips are securely in place see weekly docid\ imuk y8klpc7qpxku6yyk for more information contact carbon support cassette alerts cassette should be seated/locked but is not detected contact carbon support recommended action contact carbon support as soon as possible! cassette lid detected a cassette lid is available for m3 cassettes to prevent external debris from falling into cassettes when not in use the lid should be removed prior to printing if a lid is accidentally left in place at the start of a print, m3 printers will abort the print and alert the user contact carbon support to purchase m3 cassette lids lids are not planned for m3 max cassettes at this time cassette is inactive alert to make it easier for customers to track cassettes that should be returned to carbon, use of such hardware is blocked if a print is attempted with that cassette a message will be displayed reminding the user to return the asset to carbon cassette is inactive alert the same alert is issued for rma'd platforms as well platform alerts platform unlocked during print contact carbon support recommended action raise and remove platform remove any cured material from platform check and clean locating pins and pull stud contact carbon support \[when unlocking] platform unable to actuate try cycling the door button several times to see if the issue persists recommended action try cycling the door button several times if the problem persists, contact carbon support \[when locking] platform unable to actuate try cycling the door button several times to see if the issue persists recommended action try cycling the door button several times if the problem persists, contact carbon support platform did not return to the home position recommended action click settings enter setup mode navigate to the printer setup screen click home build arm if the problem persists, contact carbon support platform is inactive alert see cassette is inactive alert above other alerts e stop pressed system power limited recommended action disengage red e stop button and press restore power on the touchscreen reference operation docid\ i8t8sz08gsa ttgaurecr for more information if the problem persists, contact carbon support service door is open close service door to enable normal operation recommended action close service door (press door shut until you hear latch click) if the problem persists, contact carbon support too much/not enough resin in cassette m3 and m3 max printers will abort a print and alert the user if there is too little resin in the cassette for the print, or if there is too much resin to proceed safely too little resin can lead to a failed print or a completed print with visible evidence of resin starvation too much resin in the cassette may overflow into the printer when the platform descends, damaging the printer when an inappropriate amount of resin is detected add or remove resin before continuing resin before continuing select resin corrected to restart printing the project that was previously disrupted will still be at the top of the print queue an override option is available if needed use this option with caution use this option with caution resin level detection is available for m3/m3 max printers in software v1 42 and higher check cassette and platform for debris m3 and m3 max printers will abort a print and alert the user if solid debris is detected in the resin at the start of a print filter or replace resin before continuing reference reclaiming resin instructions in resin handling during/ after printing remember that most debris will be too small to easily spot visually in the resin select debris removed to restart printing the project that was previously disrupted will still be at the top of the print queue an override option is available in the unlikely event that no debris can be located/removed, and the print continues to abort use this option with extreme caution use this option with extreme caution automatic debris detection is available for m3/m3 max printers in software v1 42 and higher