Troubleshooting
Introduction
Printer alerts present in two different ways, with each presentation mode corresponding to a different machine behavior.
Aborting
This alert ends a print prematurely and is followed by the abort reason. Further printing is allowed, but prints will abort similarly until the underlying issue is resolved.
Halting
Unlike an aborting alert, this alert can occur at any time and will persist and inhibit further printing until the underlying issue is resolved.
Informational
The firing of such an alert can occur at any time and it will persist until the underlying issue is resolved. Informational alerts do not affect the ability to print.
Printer Alert Search
- In the upper left corner, click the search box that says Search or ask anything...
- Type a few key words from your specific printer alert.
- Click on the results until you find your alert.
Pneumatics Alerts
Recommended Action:
- Check to make sure that there’s nothing obstructing or interfering with the actuation path.
- Check that flow and pressure into the printer meet requirements in M3 Facility Requirements or M3 Max Facility Requirements.
Heater Alerts
Cassette Alerts
Cassette is Inactive Alert
To make it easier for customers to track cassettes that should be returned to Carbon, use of such hardware is blocked if a print is attempted with that cassette.
A message will be displayed reminding the user to return the asset to Carbon.
The same alert is issued for RMA'd platforms as well.
Platform Alerts
Other Alerts
Recommended Action:
- Close service door (press door shut until you hear latch click).
M3 and M3 Max printers will abort a print and alert the user if there is too little resin in the cassette for the print, or if there is too much resin to proceed safely.
- Too little resin can lead to a failed print or a completed print with visible evidence of resin starvation.
- Too much resin in the cassette may overflow into the printer when the platform descends, damaging the printer.
When an inappropriate amount of resin is detected:
- Add or remove resin before continuing.resin before continuing.
- Select Resin Corrected to restart printing
- The project that was previously disrupted will still be at the top of the print queue.
- An override option is available if needed. Use this option with caution.
Resin level detection is available for M3/M3 Max printers in software v1.42 and higher.
M3 and M3 Max printers will abort a print and alert the user if solid debris is detected in the resin at the start of a print.
- Filter or replace resin before continuing. Reference reclaiming resin instructions in Resin Handling During/ After Printing. Remember that most debris will be too small to easily spot visually in the resin.
- Select Debris Removed to restart printing
- The project that was previously disrupted will still be at the top of the print queue.
- An override option is available in the unlikely event that no debris can be located/removed, and the print continues to abort. Use this option with extreme caution.
Automatic debris detection is available for M3/M3 Max printers in software v1.42 and higher.
