Troubleshooting

15min

Introduction
Printer alerts present in two different ways, with each presentation mode corresponding to a different machine behavior.
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Aborting
This alert ends a print prematurely and is followed by the abort reason. Further printing is allowed, but prints will abort similarly until the underlying issue is resolved.
Halting
Unlike an aborting alert, this alert can occur at any time and will persist and inhibit further printing until the underlying issue is resolved.
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Informational
The firing of such an alert can occur at any time and it will persist until the underlying issue is resolved. Informational alerts do not affect the ability to print.
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Oxygen
Recommended Action: 
See External Oxygen Troubleshooting Flowchart﻿  below
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Recommended Action: 
See External Oxygen Troubleshooting Flowchart﻿  below
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Recommended Action: 
See External Oxygen Troubleshooting Flowchart﻿  below
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Recommended Action: 
See External Oxygen Troubleshooting Flowchart﻿  below
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Recommended Action: 
See External Oxygen Troubleshooting Flowchart﻿  below
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Use the flowchart below to help identify the issue.
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If the problem persists contact Carbon Support.
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Pneumatics
Recommended Action: 
Check to make sure that there’s nothing obstructing or interfering with the actuation path.
Check that flow and pressure into the printer meet the specifications inFacility Requirements L1 Printer﻿.
If the problem persists, contact Carbon Support.

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Recommended Action:
Check to make sure that there’s nothing obstructing or interfering with the actuation path.
Check that flow and pressure into the printer meet the specifications inFacility Requirements L1 Printer﻿.
If the problem persists, contact Carbon Support.
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Recommended Action:
Check to make sure that there’s nothing obstructing or interfering with the actuation path.
Check that flow and pressure into the printer meet the specifications inFacility Requirements L1 Printer﻿.
If the problem persists, contact Carbon Support.

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Recommended Action: 
Check to make sure that there’s nothing obstructing or interfering with the actuation path.
Check that flow and pressure into the printer meet the specifications inFacility Requirements L1 Printer﻿.
If the problem persists, contact Carbon Support.

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Coolant
Fluid leaks will always require a visit from Carbon Service﻿ to resolve. 
Recommended Action: 
Old style manifold - no valves
Please follow these steps to as soon you become aware of the leak in order to minimize damage to the leaking printer:
If there is a large pool of coolant on the floor and/or the quantity of coolant on the floor is rapidly increasing, power down the chiller.
Power down the leaking printer.
The chiller can be left in the powered, nominal state if it is supplying other, non-leaking printers; if it’s ONLY supplying the leaking printer, power down the chiller.
Disconnect the outlet coolant line (the lefthand line, if looking at the printer from behind) from the leaking printer.
Wipe up any coolant on the floor; if the printer continues to leak, then:
Power down the chiller if it is still powered (this will, unfortunately, abort any other printing printers that the chiller is supplying).
Disconnect and reconnect the inlet coolant line (the left-hand line, if looking at the printer from behind) five times from the printer (to ensure that it is in a closed state).
Disconnect the inlet line from the printer.
Take a photo of the inlet line connector to share with Carbon Support.
Leave chiller off until Carbon Support confirms it’s OK to turn it back on.
Leave leaking printer in a powered down state until Carbon Service is onsite.
Contact Carbon Support.
New style manifold - valves
Please follow these steps to as soon you become aware of the leak in order to minimize damage to the leaking printer:
Close both the inlet and outlet manifold valves corresponding to the leaking printer, following both lines back from the leaking printer.
Power down the leaking printer.
The chiller can be left in the powered, nominal state if it is supplying other, non-leaking printers; if it’s ONLY supplying the leaking printer, power down the chiller.
Wipe up any coolant on the floor.
Leave leaking printer in a powered down state until Carbon Service is onsite.
Contact Carbon Support.

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Recommended Action:
Make sure the chiller is on and the chiller lines are connected to the printer in question; proceed to 2 if both are confirmed.
Check the pressure readings from (a) the chiller and (b) the external filter, and share both with Carbon Support for advice on next steps.

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Use the flowchart below to help identify the issue.
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Light Engine
Recommended Action: 
Check the temperature on the chiller. Adjust if necessary to meet temperature specified in Facility Requirements L1 Printer﻿. 
If the problem persists, contact Carbon Support.
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Recommended Action: 
Contact Carbon Support.

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Other
Recommended Action: 
Disengage red e-stop button and press silver reset button behind printer. 
If the problem persists, contact Carbon Support.

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Recommended Action:
Raise and remove platform
Remove any cured material from platform
Filter resin and check for particulate
Clean cassette and check window for damage
If the window is damaged contact Carbon support for RMA and stop using cassette
If cassette is undamaged clean surfaces and try printing again
If problem persists, contact Carbon Support.

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Recommended Action: 
Contact Carbon Support as soon as possible!
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Recommended Action:
Raise and remove platform
Remove any cured material from platform
Check and clean schunk surfaces
Contact Carbon Support.

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Maintenance

Uncrating & Crating

Troubleshooting

Introduction

Oxygen

Oxygen partial pressure fault. Check external oxygen supply.

Oxygen flow fault. Check external oxygen supply.

Oxygen concentration fault. Check external oxygen supply.

Oxygen Inlet Pressure Out of Tolerable Range. Check external oxygen source.

Oxygen Issue Detected. Please check external oxygen source.

--External Oxygen Troubleshooting Flowchart--

Pneumatics

System air pressure fault. Check external compressor or pressurized air source.

Cassette cannot lock. Check mating surfaces for debris and try re-seating the cassette.

Platform unable to actuate. Try cycling the door button several times to see if the issue persists.

Door Actuation timeout. Remove blockages and try cycling the door to see if the issue persists.

Coolant

Fluid coolant system leak detected. Turn off machine and mitigate leak. Contact Carbon Support immediately.

Low coolant flow detected. Check external chiller.

--Low Coolant Flow Troubleshooting Flowchart--

Light Engine

Overtemperature detected. Check external chiller.

Light Intensity Insufficient. Print may be affected. Contact Carbon Support.

Other

Press reset button at back of printer after ensuring E-Stop is inactive.

Motor is unable to reach commanded position. Ensure cassette and platform are free of debris.

Cassette should be seated/locked but is not detected. Contact Carbon Support.

Platform unlocked during print. Contact Carbon Support.