Troubleshooting

introduction printer alerts present in two different ways, with each presentation mode corresponding to a different machine behavior aborting this alert ends a print prematurely and is followed by the abort reason further printing is allowed, but prints will abort similarly until the underlying issue is resolved halting unlike an aborting alert, this alert can occur at any time and will persist and inhibit further printing until the underlying issue is resolved informational the firing of such an alert can occur at any time and it will persist until the underlying issue is resolved informational alerts do not affect the ability to print printer alert search in the upper left corner, click the search box that says search or ask anything type a few key words from your specific printer alert click on the results until you find your alert oxygen oxygen partial pressure fault check external oxygen supply recommended action see docid\ rpsbey8ainhvqvtduvkq below oxygen flow fault check external oxygen supply recommended action see docid\ rpsbey8ainhvqvtduvkq below oxygen concentration fault check external oxygen supply recommended action see docid\ rpsbey8ainhvqvtduvkq below oxygen inlet pressure out of tolerable range check external oxygen source recommended action see docid\ rpsbey8ainhvqvtduvkq below oxygen issue detected please check external oxygen source recommended action see docid\ rpsbey8ainhvqvtduvkq below \ external oxygen troubleshooting flowchart use the flowchart below to help identify the issue if the problem persists contact mailto\ support\@carbon3d com pneumatics system air pressure fault check external compressor or pressurized air source recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet the specifications in docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact mailto\ support\@carbon3d com cassette cannot lock check mating surfaces for debris and try re seating the cassette recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet the specifications in docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact mailto\ support\@carbon3d com platform unable to actuate try cycling the door button several times to see if the issue persists recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet the specifications in docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact mailto\ support\@carbon3d com door actuation timeout remove blockages and try cycling the door to see if the issue persists recommended action check to make sure that there’s nothing obstructing or interfering with the actuation path check that flow and pressure into the printer meet the specifications in docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact mailto\ support\@carbon3d com coolant fluid coolant system leak detected turn off machine and mitigate leak contact carbon support immediately fluid leaks will always require a visit from docid\ k86zo5vcyn wqjl3vdgft to resolve recommended action old style manifold no valves please follow these steps to as soon you become aware of the leak in order to minimize damage to the leaking printer if there is a large pool of coolant on the floor and/or the quantity of coolant on the floor is rapidly increasing, power down the chiller power down the leaking printer the chiller can be left in the powered, nominal state if it is supplying other, non leaking printers; if it’s only supplying the leaking printer, power down the chiller disconnect the outlet coolant line (the lefthand line, if looking at the printer from behind) from the leaking printer wipe up any coolant on the floor; if the printer continues to leak, then power down the chiller if it is still powered (this will, unfortunately, abort any other printing printers that the chiller is supplying) disconnect and reconnect the inlet coolant line (the left hand line, if looking at the printer from behind) five times from the printer (to ensure that it is in a closed state) disconnect the inlet line from the printer take a photo of the inlet line connector to share with carbon support leave chiller off until carbon support confirms it’s ok to turn it back on leave leaking printer in a powered down state until carbon service is onsite contact mailto\ support\@carbon3d com new style manifold valves please follow these steps to as soon you become aware of the leak in order to minimize damage to the leaking printer close both the inlet and outlet manifold valves corresponding to the leaking printer, following both lines back from the leaking printer power down the leaking printer the chiller can be left in the powered, nominal state if it is supplying other, non leaking printers; if it’s only supplying the leaking printer, power down the chiller wipe up any coolant on the floor leave leaking printer in a powered down state until carbon service is onsite contact mailto\ support\@carbon3d com low coolant flow detected check external chiller recommended action make sure the chiller is on and the chiller lines are connected to the printer in question; proceed to 2 if both are confirmed check the pressure readings from (a) the chiller and (b) the external filter, and share both with mailto\ support\@carbon3d com for advice on next steps \ low coolant flow troubleshooting flowchart use the flowchart below to help identify the issue light engine overtemperature detected check external chiller recommended action check the temperature on the chiller adjust if necessary to meet temperature specified in docid\ hws1ujvxqpvokv9ymdsu4 if the problem persists, contact mailto\ support\@carbon3d com light intensity insufficient print may be affected contact carbon support recommended action contact mailto\ support\@carbon3d com other press reset button at back of printer after ensuring e stop is inactive recommended action disengage red e stop button and press silver reset button behind printer if the problem persists, contact mailto\ support\@carbon3d com motor is unable to reach commanded position ensure cassette and platform are free of debris recommended action raise and remove platform remove any cured material from platform filter resin and check for particulate clean cassette and check window for damage if the window is damaged contact carbon support for rma and stop using cassette if cassette is undamaged clean surfaces and try printing again if problem persists, contact mailto\ support\@carbon3d com cassette should be seated/locked but is not detected contact carbon support recommended action contact mailto\ support\@carbon3d com as soon as possible! platform unlocked during print contact carbon support recommended action raise and remove platform remove any cured material from platform check and clean schunk surfaces contact mailto\ support\@carbon3d com cassette is inactive alert to make it easier for customers to track cassettes that should be returned to carbon, use of such hardware is blocked if a print is attempted with that cassette a message will be displayed reminding the user to return the asset to carbon cassette is inactive alert the same alert is issued for rma'd platforms as well