Returning a Damaged Cassette

process if you find window damage during cassette inspection, follow the process below for your region all customers fill out and submit a return request form available https //support carbon3d com/s/create case the form can also be accessed by going to https //www carbon3d com/contact and clicking on report a damaged cassette ensure you have recorded the serial number, serial number, as this will be required for your support ticket thoroughly clean the cassette and remove any stickiness or shine (resin residue) international customers await further shipping instructions in your support ticket us customers an advanced replacement cassette will be shipped to you the replacement cassette will come in a carbon approved shipping container m series cassette box with packaging foam l1 rigid plastic case with packaging foam please package your damaged cassette in the same box and secure it m series with packing tape on all sides l1 firmly latch the case lid you will receive a fedex shipping label with your advanced replacement cassette return shipment address carbon, inc attn rma#/incident# (as referenced in your support ticket) 1089 mills way redwood city, ca 94063 contact mailto\ support\@carbon3d com if you need a prepaid return shipping label cassette is inactive alert to make it easier for customers to track cassettes that should be returned to carbon, use of such hardware is blocked if a print is attempted with that cassette a message will be displayed reminding the user to return the asset to carbon cassette is inactive alert the same alert is issued for rma'd platforms as well cassette rma policies carbon provides complimentary cassette replacements called entitlements based on printer type and subscription consult the appropriate document below for more information m series cassettes l1 cassettes