Ordering from Carbon
This document explains how to place an order with Carbon for both domestic and international buyers.
Ordering
See image below for proper formatting:
- Include
- Unit quantity, not total volume
- Description of product, with container volume if applicable
- Color, if applicable
- Unit price
- Total price for quantity of units ordered
- One product per line item.
Processing
- Orders will ship when possible.
- Please refer back to your Sales Order Acknowledgement for dates.
Expediting
- Same day shipping
- Available for orders received before 11 am PST
- $150 fee should be included as a line item on your PO
- Please indicate shipping method on your PO or email, we will not ship Priority overnight unless specified and products allow.
Shipping Options *
Account | Carrier | Service |
|---|---|---|
Carbon | FedEx | Ground (1-5 business days)** |
| FedEx | Priority (1 business day) |
Customer | FedEx | Ground (1-5 business days)** |
| FedEx | Priority (1 business day) |
| UPS*** | Ground (1-5 business days) |
* Pickup at Carbon offices is not available
** Dangerous goods may only ship ground
*** UPS Overnight non-DG resins only
You must have a Carbon account in order to access the Carbon Shop.
Ordering
- Registration is required to place an order.
- Only existing Carbon customers can register.
- Some resins have limited availability. Please contact us at [email protected] if you don’t see what you are looking for.
- Carbon does not accept international orders through our website at this time.
Processing
Orders will ship when possible. Please refer back to your Sales Order Acknowledgement for dates.
Expediting
- Same day shipping for $150 fee.
- Available for orders received before 11 am PST.
- Check Expedite box in Cart view before going to Checkout.
- This will add $150 line item to your cart.
Shipping Options*
Account | Carrier | Service |
|---|---|---|
Carbon | FedEx | Ground (1-5 business days)** |
| FedEx | Priority (1 business day) |
Customer | FedEx | Ground (1-5 business days)** |
| FedEx | Priority (1 business day) |
| UPS*** | Ground (1-5 business days) |
| UPS*** | Ground (1-5 business days) |
* Pickup at Carbon offices is not available
** Dangerous goods may only ship ground
*** UPS Overnight non-DG resins only
- Resin credits cannot be used on the website, only via PO.
- Using your company FedEx or UPS account for shipping.
- In the Cart view, enter the number in the account number field just above the CHECK OUT button.
Credit Card Orders
Carbon is unable to accept international credit card orders at this time.
Ordering
See image below for proper formatting:
- Include
- Unit quantity, not total volume
- Description of product, with container volume if applicable
- Color, if applicable
- Unit price
- Total price for quantity of units ordered
- One product per line item.
Processing
- Orders will ship when possible.
- Please refer back to your Sales Order Acknowledgement for dates.
Expediting
- Expediting is not available for international shipment.
Shipping
- Delivery times are 2-3 weeks.