Splints
Check Support position
Check the Printer UI to ensure your parts were supported Above Platform, and that the proper support SOP was followed:
Platform maintenance
Check to ensure your platform is seating correctly.
M2
M3/M3 Max
Solvent check
Check that you are cleaning platforms with the correct solvents (99.5% IPA or acetone). Incorrect cleaning prevents the next print from adhering well.
Expired resin
Check the expiration sticker on your resin bottle to ensure your resin is not past its expiration date. If it is, dispose of the resin and print again with a non-expired bottle.
Check alignment
If you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment.
As a very basic test, you can run an an Alignment Squares Test or a Z-stroke calibration test print to see if there are any large issues with your printer's alignment.
The alignment test print is more appropriate when adhesion is observed to vary across the build plane.
The Z-stroke calibration test print shows adhesion is uniformly poor across the build plane.
Please send the results to Carbon Support to determine if alignment may be contributing to the print failures.
Still having trouble? Contact Carbon Support.
Check supports
Check the Printer UI to ensure your parts were supported according to the guidance:
Check the design
Check the design settings in your CAD software.
Carbon advises against a thickness below 1.5 mm as print challenges may arise, and recommends adjusting the offset and retention values to achieve your desired fit.
Please contact Carbon Support with a hardware error.
Check washing process
Ensure that you are following the correct cleaning guidance by checking the manufacturer IFU or protocol.
In particular, check that:
- the correct swabs were used; and
- enough swabbing was done to clean the parts thoroughly.
This does not apply to splints printed with the AO Polishing Cassette.
Check support tips
Check to see if the support tips on your parts need to be sanded down. Tips can interfere with a model and prevent a part from fully seating.
Still having trouble? Contact Carbon Support with a print error.
This does not apply to splints printed with the AO Polishing Cassette.
Check washing process
Ensure that you are following the correct cleaning guidance by checking the manufacturer IFU or protocol.
In particular, check that:
- the correct swabs were used; and
- enough swabbing was done to clean the parts thoroughly.
This does not apply to splints printed with the AO Polishing Cassette.
Still having trouble? Contact Carbon Support with a print error.
Check supports
Check the Printer UI to ensure your parts were supported according to the guidance:
If the supports are attaching at a horizontal angle, they may detach during printing allowing part deformation.
Supports should attach to the surface of the part that is facing the platform creating vertically oriented support tips. Please reapply the supports and move the attachment points to address this issue if this problem occurs.
Ensure that the perimeter of the splint does not come to a sharp edge, as this makes support attachment difficult. The perimeter should at least be as wide as the tips of the supports to ensure ample space for support connection.
Check the slices
Check the slice video in the printer UI to ensure the model does not have any errors.
If errors are detected, use your 3rd party software tool to repair them.
Still having trouble? Contact Carbon Support with a print error.
Normal yellowing
A yellow tint is expected and normal after curing parts printed in the splint resins and should fade in 24 - 48 hours. See the specific resin page for more information about yellowing:
Still having trouble? Contact Carbon Support.
Check KeySplint recommendation
Keystone Industries has specific recommendations for KeySplint Soft.
AO Polishing Cassette
The AO Polishing Cassette is specifically designed to provide a glossy finish right off the printer. See AO Polishing Cassette to learn more.
Still having trouble? Contact Carbon Support.
For any other issue, contact Carbon Support. Be sure to provide as much detailed information as possible in order to expedite the diagnostic process.