Splints

model not adhering to platform check support position check the printer ui to ensure your parts were supported above platform, and that the proper support sop was followed keyprint keysplint hard and hard clear docid\ ombymp5dsftapfdsgdyzg keyprint keysplint soft clear docid\ x2gb7zibmyyrh2f5wcdjs desktop health smileguard docid\ gfgljvbz 0 kk3pdcl vd platform maintenance check to ensure your platform is seating correctly m2 maintenance docid 0ywe7ymsiydn imldvtpn maintenance docid 0ywe7ymsiydn imldvtpn m3/m3 max weekly docid\ imuk y8klpc7qpxku6yyk solvent check check that you are cleaning platforms with the correct solvents (99 5% ipa or acetone) incorrect cleaning prevents the next print from adhering well expired resin check the expiration sticker on your resin bottle to ensure your resin is not past its expiration date if it is, dispose of the resin and print again with a non expired bottle check alignment if you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment as a very basic test, you can run an an printer health checks or a printer health checks to see if there are any large issues with your printer's alignment the alignment test print is more appropriate when adhesion is observed to vary across the build plane the z stroke calibration test print shows adhesion is uniformly poor across the build plane printer health checks docid\ eneydjvgk9i1zhog5jjje printer health checks docid\ eneydjvgk9i1zhog5jjje please send the results to carbon support docid\ k86zo5vcyn wqjl3vdgft to determine if alignment may be contributing to the print failures still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft poor fit when tested on a model check supports check the printer ui to ensure your parts were supported according to the guidance keyprint keysplint hard and hard clear docid\ ombymp5dsftapfdsgdyzg keyprint keysplint soft clear docid\ x2gb7zibmyyrh2f5wcdjs desktop health smileguard docid\ gfgljvbz 0 kk3pdcl vd check the design check the design settings in your cad software carbon advises against a thickness below 1 5 mm as print challenges may arise, and recommends adjusting the offset and retention values to achieve your desired fit please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error check washing process ensure that you are following the correct cleaning guidance by checking the manufacturer ifu or protocol in particular, check that the correct swabs were used; and enough swabbing was done to clean the parts thoroughly this does not apply to splints printed with the ao polishing cassette check support tips check to see if the support tips on your parts need to be sanded down tips can interfere with a model and prevent a part from fully seating still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a print error intaglio surface appears glossy this does not apply to splints printed with the ao polishing cassette check washing process ensure that you are following the correct cleaning guidance by checking the manufacturer ifu or protocol in particular, check that the correct swabs were used; and enough swabbing was done to clean the parts thoroughly this does not apply to splints printed with the ao polishing cassette still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a print error part is deformed check supports check the printer ui to ensure your parts were supported according to the guidance keyprint keysplint hard and hard clear docid\ ombymp5dsftapfdsgdyzg keyprint keysplint soft clear docid\ x2gb7zibmyyrh2f5wcdjs desktop health smileguard docid\ gfgljvbz 0 kk3pdcl vd if the supports are attaching at a horizontal angle, horizontal angle, they may detach during printing allowing part deformation supports should attach to the surface of the part that is facing the platform creating vertically oriented support tips please reapply the supports and move the attachment points to address this issue if this problem occurs ensure that the perimeter of the splint does not come to a sharp edge, sharp edge, as this makes support attachment difficult the perimeter should at least be as wide as the tips of the supports to ensure ample space for support connection check the slices check the project analysis docid\ gfr goc irq l9 kanc x in the printer ui to ensure the model does not have any errors if errors are detected, use your 3rd party software tool to repair them still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a print error parts have developed a yellow tint after curing normal yellowing a yellow tint is expected and normal after curing parts printed in the splint resins and should fade in 24 48 hours see the specific resin page for more information about yellowing desktop health smileguard docid\ gfgljvbz 0 kk3pdcl vd keyprint keysplint hard and hard clear docid\ ombymp5dsftapfdsgdyzg keyprint keysplint soft clear docid\ x2gb7zibmyyrh2f5wcdjs still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft parts appear opaque check keysplint recommendation keystone industries has specific recommendations for keysplint soft ao polishing cassette the ao polishing cassette is specifically designed to provide a glossy finish right off the printer see ao polishing cassette docid\ iffh3q8 wlk liqr87bd5 to learn more still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft other issue for any other issue, contact carbon support docid\ k86zo5vcyn wqjl3vdgft be sure to provide as much detailed information as possible in order to expedite the diagnostic process