Denture Bases
Check Support position
Check the Printer UI to ensure your parts were supported Above Platform, and that the proper support SOP was followed:
Platform maintenance
Check to ensure your platform is seating correctly.
M2
M3/M3 Max
Expired resin
Check the expiration sticker on your resin bottle to ensure your resin is not past its expiration date. If it is, dispose of the resin and print again with a non-expired bottle.
Check alignment
If you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment.
As a very basic test, you can run an an Alignment Squares Test or a Z-stroke calibration test print to see if there are any large issues with your printer's alignment.
The alignment test print is more appropriate when adhesion is observed to vary across the build plane.
The Z-stroke calibration test print shows adhesion is uniformly poor across the build plane.
Please send the results to Carbon Support to determine if alignment may be contributing to the print failures.
Still having trouble? Contact Carbon Support.
Check supports
Check the Printer UI to ensure your parts were supported according to the guidance:
Check the slices
Check the slice video in the printer UI to ensure the model does not have any errors.
If errors are detected, use your 3rd party software tool to repair them.
Still having trouble? Contact Carbon Support with a print error.
Check teeth sockets
Check the teeth sockets for any remaining support nubs if the vertical orientation was used. If any are still protruding, file them down and reseat the teeth.
Check printed teeth
Ensure that the teeth printed correctly and are not deformed.
Check designs
Check your design settings in your CAD design software to ensure that your .stl is correct.
Bonding process
Review the bonding process in the manufacturer IFU to ensure that all of the steps were followed correctly.
Still having trouble? Contact Carbon Support with a print error.
Try different orientation
For Dentca Denture Base II only
If the initial print was oriented using the 15 and 30 degree angled orientations, try printing the denture in the vertical orientation, as this yields improved accuracy.
Review base design
The denture may have been designed in a way that prevents proper fit from being achieved. Have an experienced designer confirm that the design is sufficient.
Stone models
Dentures are sometimes designed to grip undercuts. Stone models are very rigid, and sometimes prevent a denture from fully seating.
Still having trouble? Contact Carbon Support with a print error.
For any other issue, contact Carbon Support. Be sure to provide as much detailed information as possible in order to expedite the diagnostic process.