Dental Models

Slice video

Check the slice video in the printer UI to ensure the model has a flat base and was snapped directly to the platform. The first slice should show the entire base, rather than just a small piece of the part.

Platform maintenance

Check to ensure your platform is seating correctly.

Solvent check

Check that you are cleaning platforms with the correct solvents (99.5% IPA or acetone). Incorrect cleaning prevents the next print from adhering well.

Expired resin

Check the expiration sticker on your resin bottle to ensure your resin is not past its expiration date. If it is, dispose of the resin and print again with a non-expired bottle.

Check alignment

If you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment.

As a very basic test, you can run an an Alignment Squares Test or a Z-stroke calibration test print to see if there are any large issues with your printer's alignment.

The alignment test print is more appropriate when adhesion is observed to vary across the build plane.

The Z-stroke calibration test print shows adhesion is uniformly poor across the build plane.

Please send the results to Carbon Support to determine if alignment may be contributing to the print failures.

Still having trouble? Contact Carbon Support.

My print finished, but the models show defects.

My print aborted midway through.

Please contact Carbon Support with a hardware error.

Check supports on palate

A palate prints as an island (a region disconnected from the rest of the part) or a near flat overhang, and therefore requires support structures to print properly. Check the slice video to see if the palate was not supported or under supported. The proper supporting procedure can be found in DPR 10.

Palate is properly supported

If there are enough palate supports, please contact Carbon Support with a printing error.

Check DME settings

If using 3Shape, check to ensure that you are printing with the correct 3shape DME Settings for DPR 10 supplied by Carbon.

Validated for removable dies

Carbon has only validated 3Shape for removable dies. Please contact Carbon Support for assistance with other applications.

Check DME settings

If using 3Shape, check to ensure that you are printing with the correct 3shape DME Settings for DPR 10 supplied by Carbon.

Check DPR protocol

Ensure that you are following the correct SOP for dental models. Common processing mistakes are: dirty deck glass or cassette, wrong cure chamber, wrong resin selected during print, solvent over-exposure, and failing to add and mix resin between prints.

See DPR 10 for more information.

Still having trouble? Contact Carbon Support.

Check the optical path

Check your deck glass and cassette window to ensure there is no dust, smudges, or physical damage present.

Cassette window damage

If you notice damage on the cassette window, stop printing and contact Carbon Support with a hardware error immediately.

Check for vent holes in palate

Check to see if your model's vent holes are extruding through the palate areas of the part. A model that experiences this issue can be printed solid to avoid compromising the palate area of the part. Check the .stl file to ensure the defect was not present in the part even prior to printing.

Still having trouble? Contact Carbon Support.

Check platform cleaning procedure

Ensure you are cleaning your platforms with 99.5% IPA or acetone between prints.

Scrub new platform

If your platform is new, scrub it with an acetone wipe for 2 minutes and allow it to dry before printing again.

Still having trouble? Contact Carbon Support with a printing error.