Dental Models

model not adhering to platform slice video check the project analysis docid\ gfr goc irq l9 kanc x in the printer ui to ensure the model has a flat base and was snapped directly to the platform the first slice should show the entire base, rather than just a small piece of the part first slice missingscreenshot of slice video showing correct and incorrect orientations platform maintenance check to ensure your platform is seating correctly m2 maintenance docid 0ywe7ymsiydn imldvtpn maintenance docid 0ywe7ymsiydn imldvtpn m3/m3 max weekly docid\ imuk y8klpc7qpxku6yyk solvent check check that you are cleaning platforms with the correct solvents (99 5% ipa or acetone) incorrect cleaning prevents the next print from adhering well expired resin check the expiration sticker on your resin bottle to ensure your resin is not past its expiration date if it is, dispose of the resin and print again with a non expired bottle check alignment if you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment as a very basic test, you can run an an printer health checks or a printer health checks to see if there are any large issues with your printer's alignment the alignment test print is more appropriate when adhesion is observed to vary across the build plane the z stroke calibration test print shows adhesion is uniformly poor across the build plane printer health checks docid\ eneydjvgk9i1zhog5jjje printer health checks docid\ eneydjvgk9i1zhog5jjje please send the results to carbon support docid\ k86zo5vcyn wqjl3vdgft to determine if alignment may be contributing to the print failures still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft model failed midway through the print my print finished, but the models show defects check the project analysis docid\ gfr goc irq l9 kanc x in the printer ui to ensure the model does not have any errors my print aborted midway through please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error full palate model has a defect on the palate region check supports on palate a palate prints as an island (a region disconnected from the rest of the part) or a near flat overhang, and therefore requires support structures to print properly check the project analysis docid\ gfr goc irq l9 kanc x to see if the palate was not supported or under supported the proper supporting procedure can be found in dpr 10 docid\ y2pwbcu6 ifchm2sdgn0r palate is properly supported if there are enough palate supports, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a printing error removable dies are not fitting check dme settings if using 3shape, check to ensure that you are printing with the correct 3shape dme settings for dpr 10 docid\ bsuoxsyrmkluviqwqk69u supplied by carbon validated for removable dies carbon has only validated 3shape for removable dies please contact carbon support docid\ k86zo5vcyn wqjl3vdgft for assistance with other applications analogs are not fitting check dme settings if using 3shape, check to ensure that you are printing with the correct 3shape dme settings for dpr 10 docid\ bsuoxsyrmkluviqwqk69u supplied by carbon check dpr protocol ensure that you are following the correct sop for dental models common processing mistakes are dirty deck glass or cassette, wrong cure chamber, wrong resin selected during print, solvent over exposure, and failing to add and mix resin between prints see dpr 10 docid\ y2pwbcu6 ifchm2sdgn0r for more information still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft there is a hole or defect in the printed part check the optical path check your deck glass and cassette window to ensure there is no dust, smudges, or physical damage present cassette window damage if you notice damage on the cassette window, stop printing and contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error immediately check for vent holes in palate check to see if your model's vent holes are extruding through the palate areas of the part a model that experiences this issue can be printed solid to avoid compromising the palate area of the part check the stl file to ensure the defect was not present in the part even prior to printing still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft part is cracking during part removal check platform cleaning procedure ensure you are cleaning your platforms with 99 5% ipa or acetone between prints scrub new platform if your platform is new, scrub it with an acetone wipe for 2 minutes and allow it to dry before printing again still having trouble? contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a printing error other issue for any other issue, contact carbon support docid\ k86zo5vcyn wqjl3vdgft be sure to provide as much detailed information as possible in order to expedite the diagnostic process