Hello. Thank you so much for your support and engagement with our teams. Your feedback helps drive our development process and makes our products better.

This release, you’ll notice these new features and improvements:

We can’t wait to hear from you about this release. Keep printing great parts and sharing your feedback. We appreciate it, and it makes our products better.

If you have any questions, please contact the Carbon Service Team at [email protected]

We’re adding a new way to manually support your parts, by selecting patches and applying gridded supports in a configurable density to your parts. This new feature is particularly good at quickly supporting parts with flat, platform-facing surfaces. It is not intended to replace the polyline tool for applying fences to edges, nor to replace Advanced Supports for parts with complicated features. We are also interested in other ways to improve the efficiency of supporting your parts and will continue to provide improvements to our tools.

New manual support tool

In our manual support tools mode, you’ll see a new option in the top bar that lets you click to select areas of your part where you want to place supports, and then to automatically place supports in a gridded pattern.

Patch selection

Begin by selecting the patches where you want to add supports. To select a patch, just click the area on the model and set the overhang angle. The actively selected patch is green.

You can increase or decrease the size of your patch by changing the overhang angle (using the slider). You can click adjacent areas on the model to increase the area you’d like supported or click non-adjacent area to support multiple, distinct patches.

When you have multiple patches selected, you can change the parameters for all the patches at once.

To delete a selected patch, use the delete key.

Support type and density selection

You have several options for how your part is supported: type of supports and their density. You can add bars or fence supports and set the density in which they are placed.

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If the group of selected patches has different values for any of the parameters, they will be shown as a dash. You can change parameters for your patches individually or for the group of patches. You can also generate supports for a single patch or for many at a time.

Error messages

Occasionally, we cannot place supports in the patches selected. We will show you the areas with pink contact points, and, when you hover over them, you’ll see why supports couldn’t be added (usually either because there isn’t space to place the tip and base of the support or because the surface is facing away from the platform and supports would need to go through your part to reach the platform).

We’ve improved the speed of Auto Layout, when using overlap bounding boxes, by up to 20 times compared to software version 1.20.

We’ve made a change that should make it easier to start a new print after aborting a print. If you abort the print before the print begins (before we start the curing process), then you won’t need to remove the platform to start the next print.

A note: if you abort the print right before we start curing, your platform could have resin on it.

We are now allowing users from your company to manage current and new users. Once you have identified at least one user for your company that should be an administrator of your users (and you can have more than one), Admin users will have a new option in the left navigation bar on your Carbon Dashboard that will allow them to add and deactivate users for your company. Please contact your [email protected] if you haven’t already identified Admin users for your company.

We love hearing from you about your workflow, your parts, and how to improve. Keep your insightful feedback and ratings coming. We read them carefully and follow up when you request that we contact you. If you prefer real-time feedback, you can always contact the Carbon Service Team, [email protected].