During Printing

my print failed at some point during the printing process my part fell off the platform review under adhesion part defect go to under adhesion docid\ dabqnxb4kng1eeiclrzqf in part defects and follow the troubleshooting steps provided check alignment if you are still experiencing issues with parts consistently falling off the platform, your printer may be out of alignment as a very basic test, you can run an an printer health checks or a printer health checks to see if there are any large issues with your printer's alignment the alignment test print is more appropriate when adhesion is observed to vary across the build plane the z stroke calibration test print shows adhesion is uniformly poor across the build plane printer health checks docid\ eneydjvgk9i1zhog5jjje printer health checks docid\ eneydjvgk9i1zhog5jjje please send the results to carbon support docid\ k86zo5vcyn wqjl3vdgft to determine if alignment may be contributing to the print failures contact carbon support with a hardware error after running the alignment test print, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error if at any time during the process you are unsure, or if you do not wish to the run the alignment test print on your own, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft the alignment test print is not a perfect method of determining a printer's alignment, and communicating with carbon support will be necessary at the end of the test print, regardless of the results the printer completely froze contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a software error it is likely that you are experiencing a software error that cannot be fixed without more direct support from carbon please contact carbon support to inform them that you are experiencing a software error other issue this troubleshooting guide is intended to cover common errors that users experience, but does not attempt to cover all possibilities in order for us to best help you, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a thorough description of the problem you are experiencing information on when your problem differed from the troubleshooting guide will help us better understand how we can help you solve the problem my print aborted my part fell off the platform text or image run an air print with a new, clean cassette and the same, clean platform , run an printer health checks of the print that just aborted if you do not feel comfortable completing these steps, please feel free to directly contact carbon support docid\ k86zo5vcyn wqjl3vdgft if air print aborts if the air print aborts, please run a second air print with a new, clean platform and new, clean cassette if that does not print successfully, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to report a larger printer issue if air print continues if your air print continues to print past the point your initial print aborted, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to address the defective cassette(s) or platform you should be able to continue printing successfully using other cassettes and platforms in the meantime other issue this troubleshooting guide is intended to cover common errors that users experience, but does not attempt to cover all possibilities in order for us to best help you, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a thorough description of the problem you are experiencing information on when your problem differed from the troubleshooting guide will help us better understand how we can help you solve the problem