Before Printing

i can't access the computer my printer and computer are connected to the same network ensure you are using a compatible browser (not explorer) close the browser and re open it clear the browsing history and cache in the browser and see if this allows the printer and computer to connect if you are unable to connect, contact carbon support docid\ k86zo5vcyn wqjl3vdgft my printer and computer are not connected to the same network change the network that either the printer or your computer is using to ensure they are using the same network and can connect to learn more about connecting your printer to a network, reference resources docid\ hws1ujvxqpvokv9ymdsu4 if you are unable to connect, contact carbon support docid\ k86zo5vcyn wqjl3vdgft i can't upload my file repair your file in a 3rd party repair software and re upload it reduce the resolution of your part to reduce the file size and re upload it if neither of these produce an uploaded file, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a software error i am having problems with my part slices i'm seeing blank or incomplete slices in my ui 1 use the project analysis docid\ gfr goc irq l9 kanc x tool in the ui to verify if your part contains blank slices or slice errors blank slices or slice errors 2 identify any incomplete slices by viewing the slices and checking for anomalies compared to what the part geometry should be 3 if you do have blank or incomplete slices, repair your uploaded stl file in a 3rd party repair software and re upload it to the printer ui 4 if it is unclear where you are experiencing slice issues and repairing your stl file does not solve the problem, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a software error i had a small feature or hole in the part that is now gone it is possible the printer ui auto repaired your part and removed the feature to undo this, open the parts list on the far left of your ui interface any auto repairs will be noted there, along with the option to undo them undo the auto repair and check your part for the missing feature or hole if there is no repair to undo, or if undoing the repair does not address your problem, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft other slice issue repair your uploaded stl file in another platform and re upload it to the printer ui if repairing your stl file does not solve the problem, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft i am having problems with resin and/or dispensing my resin is dispensing unusually slowly cartridge dispensing docid\ fda6pra3 xhqoax3hows3 on your dispensing gun (if applicable) if the battery is not fully charged, recharge it and try again if the battery is fully charged and you are still experiencing a slow dispense if you are dispensing epu or rpu 130 , it is likely that you are experiencing crystallization please see the section below on crystallization and how to mitigate it if you are not experiencing crystallization, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a materials error if you are dispensing sil 30 , it is likely that you are experiencing mixing issues, particularly if you are using the cox dispenser please see the section below on sil 30 mixing issues and how to mitigate them if you are not experiencing sil 30 mixing issues, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a materials error if you are not dispensing epu or sil 30, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft to discuss the issue my resin cartridge is leaking do not use your cartridge if it is leaking resin please set it aside in a safe and contained area and contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a materials error i am dispensing an epu or rpu 130 and it is crystallized see the following links on crystallization and how to mitigate it epu 40 docid\ uhvzmwv0otjszuy347mkt epu 41 docid\ hrfldlxmany1c266f4fm4 rpu 130 docid\ yq5 fkjpkuu1z95fpw4ir epu 40 crystallizationrpu 130 crystallization i am dispensing sil 30 and it is not mixing properly go to sil 30 docid\ objymillswpupjainn2te in sil 30 if you are not experiencing sil 30 mixing issues, please contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a materials error all other resin or dispensing issues please contact carbon support docid\ k86zo5vcyn wqjl3vdgft to discuss the issue my cassette has visual artifacts that i haven’t seen before check the images in cassette care docid\ y imi7aevlyjbsatexxdb to see if they match the visual artifacts on your cassette if you do not see a comparable artifact, contact carbon support docid\ k86zo5vcyn wqjl3vdgft immediately and provide as much detail as you can about what you are experiencing see cassette care docid\ y imi7aevlyjbsatexxdb for more information my platform isn't being recognized by the printer swap out the platform and continue printing with a different platform if this solves the problem, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to address the faulty platform if this does not solve the problem, clean the platform and arm as per maintenance protocols and try the platform again maintenance docid 0ywe7ymsiydn imldvtpn maintenance docid\ sse 8nsw jhojbjbktpr5 maintenance docid 98b0ayitf nolpodfyukj if the printer still does not recognize the platforms, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to address a larger printer issue my cassette isn't being recognized by the printer swap out the cassette and continue printing with a different cassette if this solves the problem, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to address the faulty cassette if this does not solve the problem, contact carbon support docid\ k86zo5vcyn wqjl3vdgft with a hardware error to address a larger printer issue other issue for any other issue, contact carbon support docid\ k86zo5vcyn wqjl3vdgft be sure to provide as much detailed information as possible in order to expedite the diagnostic process