Troubleshooting

hardware issues smart part washer does not power on confirm the power switch is in the on (i) position and the emergency stop is not activated press the silver reset button on the back of the washer contact carbon support if problem persists l id does not raise or lower do not pry open the lid do not pry open the lid this will damage your part washer press the silver reset button on the back of the washer ensure your compressed air is working properly ensure lid seal and bowl are free from resin residue over time residue build up can cause lid to adhere to bowl contact carbon support if problem persists buttons are not responsive contact carbon support always review the smart part washer display for error messages or alerts before contacting carbon wash issues parts are not clean enough inadequate solvent flow across the part (may occur with fence supports, suction cups, or unvented cavities) reprint parts and increase wash cycle intensity gentle → default or default → extreme perform spot clean with ipa and swab or wipe sub optimal part orientation reorient parts to enable greater solvent flow sub optimal part placement on platform reposition parts away from the center of the platform and place them close to the edge platform comes loose during washing abort the wash to prevent further occurrences, be sure to push platform all the way into the platform latch tap platform after initial installation to ensure proper locking caution if you wash the part more than once, your mechanical properties may be compromised parts fall off the platform during wash cycle reach into the wash tank with gloves and remove parts from the wash tank mesh screen filter reprint part and try washing using a lower intensity wash cycle consider changing the print orientation or adding supports to stabilize your part loss of power during the wash cycle restore power as quickly as possible first, confirm the emergency stop button is not activated then, try the silver reset button on the back of the part washer if power does not come on, turn the power switch off and back on, then push the silver reset button once power is restored, solvent will drain from the wash tank be aware that during the loss of power, parts may be submerged in solvent longer than recommended, leading to lower mechanical properties caution if you wash the part more than once, your mechanical properties may be compromised solvent issues solvent is leaking externally confirm the drain and fill valves are closed press the emergency stop call carbon support immediately using the support line, 1 (650) 285 6307, option 2 solvent is leaking internally a warning buzzer will sound after 15 minutes, the front panel will shut off the part washer will be unusable until carbon diagnoses and repairs any issues the platform must be removed from the smart part washer before the front panel shuts off, otherwise the platform (and parts) will be trapped in the part washer until it is repaired call carbon support immediately using the support line, 1 (650) 285 6307, option 2 smart p art washer is not filling or draining check your hose connections contact carbon if problem persists ensure that there is sufficient clean solvent in carboy/drum 7 5 gallons is required software issues print project information is not loading when the platform is inserted check your ethernet cable to make sure it is connected verify that you have internet connectivity on the local network contact carbon support if connectivity cannot be restored, the part washer still has washing capability the washer will not have access to the print data including the type of resin used your wash data will not be appended to the existing print record it will be logged as an unknown wash when offline, wash cycle time defaults to 2 minutes carbon does not recommend washing epu 40 or epu 41 parts when the part washer is offline as the wash cycle time exceeds the recommended cycle time for these resins caution if you wash the part more than once, your mechanical properties may be compromised distillation issues there is significant amount of solvent remaining after distillation confirm thermocouple sensor remains in contact with soiled solvent during distillation confirm that the seal on the distillation chamber is clean adjust bag and make sure that it is making contact with the bottom of the distillation chamber perform distillation again if distillation is still unsuccessful, contact carbon support troubleshooting alerts alert procedure air pressure too low check inlet air pressure network cable unplugged check ethernet connection solvent too dirty to wash drain and fill with clean solvent solvent too low/empty fill washer software problem contact carbon support hardware problem contact carbon support alerts an alert may appear on the smart part washer display check the alert below and follow the recommended steps to resolve the issue if any of these problems persist, contact carbon support lid blocked check lid seal for obstructions check lid seal area for anything that might be obstructing full closure overflow sensor clogged raise lid and clean sensor to continue clean conical sensor on the underside of the washer lid wash tank overflow contact carbon support always contact carbon support mailto\ support\@carbon3d com ensure manual fill and drain valves are closed ensure the red and green valves at the back of the washer are both in the closed position system air pressure fault check external compressor or pressurized air source check external air source and ensure pressure is in the range of 90 130 psi check for anything that might be obstructing the line between the source and the washer wash aborted due to probable lid seal issue please check lid seal for debris, clean, and try again if problem persists, contact carbon support clean lid seal with an acetone soaked towel wash problem try cleaning sense tube if cleaner tool is available contact carbon support if problem persists if cleaner tool is available, follow the instructions for maintenance docid\ vwi0rletcjcjijwrpssfw , making sure to follow the instructions relevant to the generation of your washer's sense tube if problem persists after thorough cleaning, contact carbon support mailto\ support\@carbon3d com filling wash tank timed out, try topping up solvent and contact carbon support follow normal procedure for washer fill process finding the ip address of the smart part washer https //archbee doc uploads s3 amazonaws com/uxbzokjjtgpphjapq8fvm rgpypvzxnocuscqqedlqp 20250108 232224 pdf support contact carbon for issues with part washer hardware challenging geometries solvent questions distiller operation any time you use the emergency stop any questions or concerns email support\@carbon3d com mailto\ support\@carbon3d com call 1 (650) 285 6307, option 2