--- title: During Printing slug: troubleshooting/during-printing docTags: createdAt: 2025-02-19T22:09:15.250Z --- # My print failed at some point during the printing process. ::::::ExpandableHeading ## My part fell off the platform. :::::WorkflowBlock :::WorkflowBlockItem **Review under-adhesion part defect** Go to [Under-Adhesion](docId\:DAbqNXb4KnG1eeiClRzqF) in Part Defects and follow the troubleshooting steps provided. ::: :::WorkflowBlockItem **Check alignment** If you are still experiencing issues with parts consistently falling off the platform, your printer may be **out of alignment.** As a very basic test, you can run an an [Alignment Squares Test](docId\:eneYDJvgK9I1zhog5jjJE) or a [Z-stroke calibration test print](docId\:eneYDJvgK9I1zhog5jjJE) to see if there are any large issues with your printer's alignment. The **alignment test print** is more appropriate when adhesion is observed to vary across the build plane. The **Z-stroke calibration test print **shows adhesion is uniformly poor across the build plane. - [Alignments Squares Test](docId\:eneYDJvgK9I1zhog5jjJE) - [Z-Stroke Test](docId\:eneYDJvgK9I1zhog5jjJE) Please send the results to [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) to determine if alignment may be contributing to the print failures. ::: ::::WorkflowBlockItem **Contact Carbon Support with a hardware error.** After running the alignment test print, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error. If at any time during the process you are unsure, or if you do not wish to the run the alignment test print on your own, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). :::hint{type="info"} The alignment test print is not a perfect method of determining a printer's alignment, and communicating with Carbon Support will be necessary at the end of the test print, regardless of the results. ::: :::: ::::: :::::: :::::ExpandableHeading ## The printer completely froze. ::::WorkflowBlock :::WorkflowBlockItem **Contact **[Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt)** with a software error.** It is likely that you are experiencing a software error that cannot be fixed without more direct support from Carbon. Please contact Carbon Support to inform them that you are experiencing a software error. ::: :::: ::::: :::ExpandableHeading ## Other issue This troubleshooting guide is intended to cover common errors that users experience, but does not attempt to cover all possibilities. In order for us to best help you, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a thorough description of the problem you are experiencing. Information on when your problem differed from the troubleshooting guide will help us better understand how we can help you solve the problem. ::: # My print aborted. :::::ExpandableHeading ## My part fell off the platform. Text or image ::::WorkflowBlock :::WorkflowBlockItem **Run an air print** With a **new, clean cassette** and the **same, clean platform**, run an [air print test](docId\:eneYDJvgK9I1zhog5jjJE) of the print that just aborted. If you do not feel comfortable completing these steps, please feel free to directly contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). ::: :::WorkflowBlockItem **If air print aborts...** If the air print aborts, please run a second air print with a **new, clean platform and new, clean cassette**. If that does not print successfully, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to report a larger printer issue. ::: :::WorkflowBlockItem **If air print continues...** If your air print continues to print past the point your initial print aborted, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to address the defective cassette(s) or platform. You should be able to continue printing successfully using other cassettes and platforms in the meantime. ::: :::: ::::: :::ExpandableHeading ## Other issue This troubleshooting guide is intended to cover common errors that users experience, but does not attempt to cover all possibilities. In order for us to best help you, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a thorough description of the problem you are experiencing. Information on when your problem differed from the troubleshooting guide will help us better understand how we can help you solve the problem. ::: *** :::CtaButton{label="RETURN TO TROUBLESHOOTING HOME" docId="SBKvj9GHxIc1JhT0vdyVz" openInNewTab="true"} :::