--- title: Denture Bases slug: troubleshooting/denture-bases docTags: createdAt: 2025-02-19T07:09:42.195Z --- ::Image[]{src="https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/g2Thn2S4-rUu4rgpsdpXj_flexcera-base-04.jpg" size="70" width="1500" height="694" position="flex-start" showCaption="false"} :::::::ExpandableHeading ## Model not adhering to platform ::::::WorkflowBlock :::WorkflowBlockItem **Check Support position** Check the Printer UI to ensure your parts were supported **Above Platform, **and that the proper support SOP was followed: - [DENTCA Denture Base II for Carbon Printers](docId\:iNFIr883SJIlyouwEt4NQ) - [Desktop Health Flexcera Base and Flexcera Base Ultra+](docId\:pR5Ek3RWSxSxdEguGFsdE) - [Lucitone Digital Print 3D Denture Base Resin](docId\:gegvFYfLs9BKHfa2wVVJu) ::: :::::WorkflowBlockItem **Platform maintenance** Check to ensure your platform is seating correctly. ::::VerticalSplit{layout="left"} :::VerticalSplitItem **M2** ::: :::VerticalSplitItem - [Clean kinematic balls on platform.](docId:0YWe7YMSIyDn_IMLDVTpn) - [Clean and re-grease the kinematic pin mounts in the platform latch.](docId:0YWe7YMSIyDn_IMLDVTpn) ::: :::: ::::VerticalSplit{layout="left"} :::VerticalSplitItem **M3/M3 Max** ::: :::VerticalSplitItem - [Clean the print head clamp pot](docId\:iMUK_y8KlPC7qPxkU6YyK) ::: :::: ::::: :::WorkflowBlockItem **Expired resin** Check the **expiration sticker** on your resin bottle to ensure your resin is not past its expiration date. If it is, dispose of the resin and print again with a non-expired bottle. ::: :::WorkflowBlockItem **Check alignment** If you are still experiencing issues with parts consistently falling off the platform, your printer may be **out of alignment.** As a very basic test, you can run an an [Alignment Squares Test](docId\:eneYDJvgK9I1zhog5jjJE) or a [Z-stroke calibration test print](docId\:eneYDJvgK9I1zhog5jjJE) to see if there are any large issues with your printer's alignment. The **alignment test print** is more appropriate when adhesion is observed to vary across the build plane. The **Z-stroke calibration test print **shows adhesion is uniformly poor across the build plane. - [Alignments Squares Test](docId\:eneYDJvgK9I1zhog5jjJE) - [Z-Stroke Test](docId\:eneYDJvgK9I1zhog5jjJE) Please send the results to [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) to determine if alignment may be contributing to the print failures. ::: :::WorkflowBlockItem **Still having trouble? Contact **[Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt)**. ** ::: :::::: ::::::: :::::ExpandableHeading ## Part is deformed ::Image[]{src="https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/QH09pMwd76cOxHBgelzMt_021-deformeddenture.jpg" size="70" width="450" height="250" position="flex-start" showCaption="false"} ::::WorkflowBlock :::WorkflowBlockItem **Check supports** Check the Printer UI to ensure your parts were supported according to the guidance: - [DENTCA Denture Base II for Carbon Printers](docId\:iNFIr883SJIlyouwEt4NQ) - [Desktop Health Flexcera Base and Flexcera Base Ultra+](docId\:pR5Ek3RWSxSxdEguGFsdE) - [Lucitone Digital Print 3D Denture Base Resin](docId\:gegvFYfLs9BKHfa2wVVJu) ::: :::WorkflowBlockItem **Check the slices** Check the [slice video](docId\:gfR-GoC-Irq_L9_KanC-X) in the printer UI to ensure the model does not have any errors. If errors are detected, use your 3rd party software tool to repair them. ::: :::WorkflowBlockItem **Still having trouble? Contact **[Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt)** with a print error.** ::: :::: ::::: :::::ExpandableHeading ## Teeth are not fitting into the denture bases ::::WorkflowBlock :::WorkflowBlockItem **Check teeth sockets** Check the teeth sockets for any remaining support nubs if the vertical orientation was used. If any are still protruding, file them down and reseat the teeth. ::: :::WorkflowBlockItem **Check printed teeth** Ensure that the teeth printed correctly and are not deformed. ::: :::WorkflowBlockItem **Check designs** Check your design settings in your CAD design software to ensure that your .stl is correct. ::: :::WorkflowBlockItem Bonding process Review the bonding process in the [manufacturer IFU](docId\:iNFIr883SJIlyouwEt4NQ) to ensure that all of the steps were followed correctly. ::: :::WorkflowBlockItem **Still having trouble? Contact **[Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt)** with a print error.** ::: :::: ::::: ::::::ExpandableHeading ## Denture base is not fitting the model well ::Image[]{src="https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/-CuTZNUTJJb_ELc0peJHL_022-poordenturefit-ps.jpg" size="70" width="359" height="250" position="flex-start" showCaption="false"} :::::WorkflowBlock ::::WorkflowBlockItem **Try different orientation** :::hint{type="warning"} For Dentca Denture Base II only ::: If the initial print was oriented using the 15 and 30 degree angled orientations, try printing the denture in the vertical orientation, as this yields improved accuracy. See [DENTCA Denture Base II for Carbon Printers](docId\:iNFIr883SJIlyouwEt4NQ). :::: :::WorkflowBlockItem **Review base design** The denture may have been designed in a way that prevents proper fit from being achieved. Have an experienced designer confirm that the design is sufficient. ::: :::WorkflowBlockItem **Stone models** Dentures are sometimes designed to grip undercuts. Stone models are very rigid, and sometimes prevent a denture from fully seating. ::: :::WorkflowBlockItem **Still having trouble? Contact **[Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt)** with a print error.** ::: ::::: :::::: :::ExpandableHeading ## Other issue For any other issue, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). Be sure to provide as much detailed information as possible in order to expedite the diagnostic process. ::: *** :::CtaButton{label="RETURN TO TROUBLESHOOTING HOME" docId="-JayexI5g2qiC7Sf6zliS" docAnchorId="#2DbFN" openInNewTab="true"} :::