--- title: Before Printing slug: troubleshooting/before-printing docTags: createdAt: 2025-02-19T22:09:15.250Z --- :::ExpandableHeading ## I can't access the computer **My printer and computer are connected to the same network.** 1. Ensure you are using a compatible browser (not Explorer). 2. Close the browser and re-open it. 3. Clear the browsing history and cache in the browser and see if this allows the printer and computer to connect. 4. If you are unable to connect, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). *** ![](https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/Idfyn0rBJp-tJxbsCC1cc_image.png) **My printer and computer are not connected to the same network.** 1. Change the network that either the printer or your computer is using to ensure they are using the same network and can connect. 2. To learn more about connecting your printer to a network, reference [Network Connectivity Device Setup](docId\:hws1UJVXQpVoKV9YMdsu4). 3. If you are unable to connect, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). ::: :::ExpandableHeading ## I can't upload my file 1. Repair your file in a 3rd party repair software and re-upload it. 2. Reduce the resolution of your part to reduce the file size and re-upload it. 3. If neither of these produce an uploaded file, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a software error. ::: :::ExpandableHeading ## I am having problems with my part slices **I'm seeing blank or incomplete slices in my UI.** 1\. Use the [Project Analysis](docId\:gfR-GoC-Irq_L9_KanC-X) tool in the UI to verify if your part contains **blank slices or slice errors.** ![](https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/WMbwyXADDKziejYK7qflZ_blank-incomplete-slices01.png) 2\. Identify any incomplete slices by viewing the slices and checking for anomalies compared to what the part geometry should be. 3\. If you do have blank or incomplete slices, repair your uploaded .stl file in a 3rd party repair software and re-upload it to the printer UI. 4\. If it is unclear where you are experiencing slice issues and repairing your .stl file does not solve the problem, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a software error. *** **I had a small feature or hole in the part that is now gone.** 1. It is possible the Printer UI auto-repaired your part and removed the feature. To undo this, open the Parts List on the far left of your UI interface. Any auto-repairs will be noted there, along with the option to undo them. Undo the auto-repair and check your part for the missing feature or hole. 2. If there is no repair to undo, or if undoing the repair does not address your problem, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). *** **Other slice issue** 1. Repair your uploaded .stl file in another platform and re-upload it to the Printer UI. 2. If repairing your .stl file does not solve the problem, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). ::: :::::ExpandableHeading ## I am having problems with resin and/or dispensing **My resin is dispensing unusually slowly ** 1. [Check the battery charge](docId\:FdA6pRA3_XHQoAx3hOwS3) on your dispensing gun (if applicable). 2. If the battery is not fully charged, recharge it and try again. 3. If the battery is fully charged and you are still experiencing a slow dispense: - **If you are dispensing EPU or RPU 130**, it is likely that you are experiencing crystallization. Please see the section below on crystallization and how to mitigate it. - If you are not experiencing crystallization, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a materials error. - **If you are dispensing SIL 30**, it is likely that you are experiencing mixing issues, particularly if you are using the Cox dispenser. - Please see the section below on SIL 30 mixing issues and how to mitigate them. - If you are not experiencing SIL 30 mixing issues, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a materials error. - If you are not dispensing EPU or SIL 30, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) to discuss the issue. *** **My resin cartridge is leaking** ::::VerticalSplit{layout="middle"} :::VerticalSplitItem 1. **DO NOT **use your cartridge if it is leaking resin. 2. Please set it aside in a safe and contained area and contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a materials error. ::: :::VerticalSplitItem ![](https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/zuswePeq2VI0cchvoigIR_resin-cartridge-is-leaking.jpg) ::: :::: *** **I am dispensing an EPU or RPU 130 and it is crystallized** ::::VerticalSplit{layout="middle"} :::VerticalSplitItem 1. See the following links on crystallization and how to mitigate it: - [EPU 40](docId\:UhVzMWv0OTjSZUY347mKT) - [EPU 41](docId\:hrflDLXMANY1C266f4Fm4) - [RPU 130](docId\:yq5_fkJPKuu1Z95fpw4ir) ::: :::VerticalSplitItem ![EPU 40 crystallization](https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/wUoKngMJ192sqABCyxkaQ_epu-crystallized.jpg "EPU 40 crystallization") ::: :::: ![RPU 130 crystallization](https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/fil9dQdYeVkD2aEdp3GhV_rpu130-crystallized-web-1.png "RPU 130 crystallization") *** **I am dispensing SIL 30 and it is not mixing properly** 1. Go to [Fixing and Abnormal Dispense](docId\:OBJymIlLSWPUPJaINN2te) in SIL 30. 2. If you are not experiencing SIL 30 mixing issues, please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a materials error. *** **All other resin or dispensing issues** Please contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) to discuss the issue. ::::: ::::ExpandableHeading ## My cassette has visual artifacts that I haven’t seen before 1. Check the images in [Cassette Care](docId\:Y_IMi7AeVLyJbsATEXxdB) to see if they match the visual artifacts on your cassette. 2. If you do not see a comparable artifact, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) immediately and provide as much detail as you can about what you are experiencing. :::hint{type="info"} See [Window Blemishes section of Cassette Care](docId\:Y_IMi7AeVLyJbsATEXxdB) for more information. ::: :::: :::ExpandableHeading ## My platform isn't being recognized by the printer 1. Swap out the platform and continue printing with a different platform. - If this solves the problem, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to address the faulty platform. 2. If this does not solve the problem, clean the platform and arm as per maintenance protocols and try the platform again. - [M2 platform maintenance](docId:0YWe7YMSIyDn_IMLDVTpn) - [M3/M3 Max platform maintenance](docId\:sse-8NsW_jHOjBJbKTPr5) - [L1 platform maintenance](docId:98b0AYItf-NOlpodFyUKj) 3. If the printer still does not recognize the platforms, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to address a larger printer issue. ::: :::ExpandableHeading ## My cassette isn't being recognized by the printer 1. Swap out the cassette and continue printing with a different cassette. - If this solves the problem, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to address the faulty cassette. 2. If this does not solve the problem, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt) with a hardware error to address a larger printer issue. ::: :::ExpandableHeading ## Other issue For any other issue, contact [Carbon Support](docId\:K86Zo5vcyN_wqJL3vdGFt). Be sure to provide as much detailed information as possible in order to expedite the diagnostic process. ::: *** :::CtaButton{label="RETURN TO TROUBLESHOOTING HOME" docId="SBKvj9GHxIc1JhT0vdyVz" openInNewTab="true"} :::