Troubleshooting
General Troubleshooting

After Curing

2min
1

Check the Part Defects Library

2

Find the matching defect

Compare your part to the part defect images. Pay particular attention to the Processing Defects.

3

Go to part defect

Click on the matching part defect and follow the troubleshooting steps.

4

Contact Carbon Support

If you are unable to find a matching defect, contact Carbon Support.

1

Resin expiration

Check the expiration date of your resin and ensure that you did not print with expired resin. Dispose of any expired resin.

2

Selected resin vs dispensed resin

Check the resin selected in the Printer UI and ensure that it matches the resin that was dispensed into the cassette.

3

Check processes

Check the protocol sheet for the resin that you printed with, ensuring the correct solvent, exposure time, and oven setting were used.

4

Contact Carbon Support with materials error

If there is no clear cause for unexpected material properties, contact Carbon Support with a materials error.