---
title: Network Configuration
slug: site-prep/dental-network-configuration
docTags:
createdAt: 2024-08-03T01:36:09.558Z
---
*Carbon products are network connected devices that require ongoing connectivity to Carbon-managed servers. The following information will ensure that your network is properly configured.*
# Requirements
| Item | Requirement |
| ---------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Connection | - Standard RJ45 wired Ethernet connection
- Wireless connectivity is NOT supported
***NOTE:**** Carbon products support both DHCP and static IP addressing. *
For assistance in setting up proxy server configuration, please contact [Carbon Support.](mailto\:support@carbon3d.com) |
| **Outbound Internet access (HTTPS) over TCP ports 22 & 443 to:** | **Carbon Cloud host addresses:**
- 0.bastion.prod3.carbon3d.com
- 0.backup-bastion.prod3.carbon3d.com
- 1.bastion.prod3.carbon3d.com
- 1.backup-bastion.prod3.carbon3d.com
- 0.rescue-bastion.prod3.carbon3d.com
**Carbon IP Addresses:**
- 52.26.199.62
- 52.27.155.171
- 52.14.121.185
- 13.58.21.105
- 52.34.161.168
- 75.2.14.127
- 99.83.236.14
- 13.248.216.67
- 76.223.75.32 |
| **Network connectivity for laptop/workstation** | **Outbound/Internet**
User authentication via browser sign-in:
- https\://print.carbon3d.com (TCP port 443)
**Internal/local network**
Carbon product on an internal corporate network (TCP port 80 & 443)
***NOTE: **Connectivity is only needed to start a print; if connectivity is lost during a print, the print will not be impacted.* |
| **Verify Network Connection** | 1. Complete the steps indicated in the** Initial Setup** and **Basic Configuration using DHCP** sections of the [Network Configuration Device Setup](docId\:hws1UJVXQpVoKV9YMdsu4) document.
2. Take a photo of the **“Printer is Available”** screen on Carbon’s Network Configuration Device (NCD) for each printer being installed and complete the appropriate section of the signoff course. |
| **Verify successful login to the printer User Interface (UI)** | 1) Complete the steps indicated in the **Customer Connection Verification **section of the [Network Configuration Device Setup](docId\:hws1UJVXQpVoKV9YMdsu4) document.
2) Take a photo of the **“Congratulations” **screen from your login to print.carbon3d.com and complete the appropriate section of the signoff course.
**Note:** Carbon will provide login credentials to access the product’s user interface. |
# Recommendations
| Item | Recommendation |
| ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Security** | Carbon strongly recommends protecting the product with a firewall or other network security device to ensure performance. |
| **Browser** | **Chrome** - Latest version (Carbon’s preferred browser)
**Firefox** - Latest version
**Safari** - Latest version
**Notes**
* Carbon does not support any version of Internet Explorer.
* Using the latest version of browser software helps maintain security and ensure the best user experience. |
| **Bandwidth** | It is recommended to have a **minimum internet bandwidth **of **5 megabits per second **for transferring files from the Carbon Product to the Carbon cloud. The Carbon Product has a 1-gigabit network card to transfer the data. |
# Network Configuration Device (NCD)
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You will be required to test the network connection before installation and training can be scheduled. To perform this test, Carbon will ship a **Network Configuration Device (NCD)** to you for each printer being installed.
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::Image[]{src="https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/XUixoUjQj1rsmFL-VhcOQ_image.png" size="80" width="354" height="246" position="center" caption="The NCD is a laptop set up to verify that each printer is connected to the network." showCaption="true"}
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**Plug the ethernet cable from your NCD into the exact physical RJ45 port that your printer will use. **
::Image[]{src="https://api.archbee.com/api/optimize/3CesIL2dYMCHPZvRjp8S0/NVCnh9lt5Unw9d3z8mf0u_image.png" size="56" width="1680" height="989" position="center" caption="NCD must use the same RJ45 port that the printer will be plugged into." showCaption="true"}
**M1, M2 and L1**
- **Leave the NCD power adapter plugged in and the ethernet cable connected to the network until a Carbon Representative arrives to install your printer.**
- When the installation is complete, the Carbon representative will disconnect the NCD.
**M3 / M3 Max**
- **Leave the NCD power adapter plugged in and the ethernet cable connected to the network until you are ready to install your printer.**
- When the installation is complete, you will disconnect the NCD and ship the device, power adapter, and USB-ethernet-USB cable combination back to Carbon.
:::hint{type="info"}
Please **save the NCD packaging** as you are responsible for sending the device back to Carbon within **3 business days from the date of training** or will be subject to a late fee. If the NCD is not returned in 2 weeks from the date of training, you will be responsible for the cost to replace the equipment.
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# Most Frequently Asked Questions
### What data is sent to Carbon servers?
The following data is transmitted across the encrypted channel between the Carbon product and Carbon-managed servers:
- **Operational Data:** Operational data is collected regularly from Carbon products to analyze trends and provide insight into improvements to product performance. This data includes print time, product errors, and sensor measurements.
- **System Software Updates:** Periodically, customers are prompted when new product software is available. Customers can install such updates when most convenient.
Beyond the Carbon product (the printer and/or Smart Part Washer), users may also opt to interact with a variety of cloud-based tools including:
- **Design Engine **(various design functionality)
- **Cloud Prepare **(off-printer print preparation)
- **Automated Print Preparation **(automated workflows to prepare projects for printing)
- **Production Tools **(manage certain projects approved for production)
For cloud-based tools, projects and/or model files are stored on the Carbon cloud. Such files are not generally accessible to Carbon employees. With written, explicit customer approval, specific project and/or model data stored on the cloud can be retrieved by a small number of pre-approved Carbon employees to aid with print or project troubleshooting.
### Why does the product need to connect to Carbon Cloud?
A connected product offers the following benefits for Carbon customers:
- Remote troubleshooting capabilities.
- Remote detection of pre-emptive service needs.
- Regular product software updates to add new features and product operation.
- Seamless and instant availability of new resin data.
- Information about the specific product, cassette and build platform being used.
- Connectivity for laptop/workstation
- The Carbon product user interface (UI) is browser-based. Users connect directly to the printer or part washer over the local corporate network. The end user’s workstation should therefore be able to reach Carbon servers on the Internet and product on the local corporate network
### Have more questions?
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For additional guidance for setting up your computer network to receive Carbon products, reference the [Product Connectivity and Architecture](docId\:hws1UJVXQpVoKV9YMdsu4) handout.
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