---
title: Troubleshooting
slug: hardware/m1-m2-alerts-troubleshooting
docTags: 
createdAt: 2024-07-03T23:25:23.079Z
---

### Cassette is Inactive Alert

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To make it easier for customers to track cassettes that should be returned to Carbon, use of such hardware is blocked if a print is attempted with that cassette.

A message will be displayed reminding the user to return the asset to Carbon. 
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![Cassette is Inactive Alert](https://res.cloudinary.com/carbon3d/image/upload/Education/Hardware/Cassette-Care/Cassette-inactive.png)
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The same alert is issued for RMA'd platforms as well.
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